APSTS Ver 1.0

sts[dot]help-arn[at]gov[dot]in 8256924090 / 9863319884

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APSTS Ver 1.0

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Conductor of the month
( Aug, 2021)

Tana Kuhang
ITANAGAR

Conductor

Bus

Portal

You are Visitor No.

856833

Service 894 From ISBT To TRBN Dated 27/09/2021 has been cancelled due to DUE TO MECHANICAL DEFECT

Service 801 From ISBT To KLTNG Dated 27/09/2021 has been cancelled due to DUE TO NIL PASSENGER

Information related to Refund

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Welcome to World of Online Services of

Arunachal Pradesh State Transport Services

Services available for Online Booking

SEMI DELUXE

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STANDARD

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XYLO

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TATA SUMO

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Helpdesk

For any Help/Query
Contact us at :-
Phone : 8256924090 / 9863319884
Email : sts[dot]help-arn[at]gov[dot]in
For Any refund related query please whatsapp to 9362558009

Bus Passes

Monthly Concessional Pass

With 50% Concession + Courier Charge (If Opted to Recieve Pass by Courier)

Eligible
Everyone

Document Required
Any Photo ID Card

Validity Period1 Month

Journey Allowed
Point A to B in AP Route

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Employee Pass

Free of Cost + Courier Charge (If Opted to Recieve Pass by Courier)

Eligible
Employee & His/Her Family

Document Required
Departmental ID Card of Employee

Validity Period1 Month

Journey Allowed
Point A to B in AP Route

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Divyang and Special Pass

Free of Cost + Courier Charge (If Opted to Recieve Pass by Courier)

Eligible
Divyang and Special Person in AP

Document Required
ID Card issued by Special Authority

Validity Period1 year(Upto 30th June)

Journey Allowed
Point A to B in AP Route

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Government Pass

Free of Cost + Courier Charge (If Opted to Recieve Pass by Courier)

Eligible
MLA,MP,EX MLA,Freedom Fighter of AP

Document Required
Departmental ID Card

Validity Period1 year

Journey Allowed
Point A to B in AP Route

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User Guide for Online Booking

How to book a Ticket?

How to cancel a ticket?

How to change password?

How to enable pop up for printing ticket?

How to register?

How to reset forgotten password?
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For Registered Users

How to book a Ticket?

How to cancel a ticket?

How to enable pop up for printing ticket?
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For Guest Users

Contact Us

State Transport Services, Arunachal Pradesh

O/o General Manager, State Transport Service, Papu-Nallah, Naharlagun - 791110
eMail at: sts[dot]help-arn[at]gov[dot]in
8256924090
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Joint Effort of , APSTS, NIC Arunachal and NIC Uttarakhand.
Contents Published on this website are managed and maintained by State Transport Services, Arunachal Pradesh

Cancellation/Refund Rules

Cancellation/Refund/Rescheduling Ticket booked through Online, refund will be done to their respective Credit Cards/Debit Cards/Bank Accounts according to the Bank procedure. No refund will be done at APSTS ticket booking counters :
- • Before 24 Hrs of the scheduled departure time 75% amount will be refunded. (Excluding reservation charges)
- • From 24 Hrs up to 2 Hrs before the scheduled departure time 50% amount will be refunded. (Excluding reservation charges)
Cancellation is not allowed after Up to 2 hr before Schedule service start time at origin of the bus. From the date of journey.
Reservation Fee is non-refundable except in case of 100% cancellation of tickets, if the service is cancelled by Arunachal Pradesh for operational or any other reasons.
No refund will be given to “No-SHOW” passengers who do not report at the boarding point time.
Passengers will be given normally in one month, after the cancellation of ticket or receipt of e-mail. If refunds are delayed more than a month, passengers may contact helpline telephone number at 8256924090 . E-Mail sts[dot]help-arn[at]gov[dot]in.
Payment Gateway Service charges will not be refunded for service cancellation/ failure transactions in e-ticketing.
Partial cancellation is allowed for which cancellation terms & conditions will apply.

Information

Information related to Refund

(For any refund due to cancellation of ticket by passengers or cancellation of bus, please wait for 3-5 working days for the amount to be credited back to Bank Account)