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Frequently Asked Questions?

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Is it mandatory to take a printout of the e-ticket?

The SMS that is sent to your registered mobile can be produced at the time of boarding and you will be allowed to travel with valid photo ID proof. You need to show any ID proof Driving License, Voter ID, Passport, PAN Card, and AADHAR Card to the conductor.

From where can I get e-ticket?

After successful online transaction this e-Ticket will be sent to passengers e-mail address provided in his profile at the time of Registration. He can get the printout of this e-ticket from his mail or take print out of ticket after login.

My ticket has been lost, what should I do now?

A copy of the ticket would have been sent to you by e-mail when you booked the ticket. Please take a print out of that mail and produce it, at the time of boarding. If you have not received your ticket to the mail ID you provided, we have the provision that you will receive a message directly to your mobile from APSTS immediately after booking ticket, you can give the PNR Number in website and you can take a printout. You can also show the SMS to travel.

How many passengers can travel with single reservation of e-ticket?

Maximum of 6 seats can be booked on a single e-ticket.

How do I register my User Id for e-ticket reservations?

For registration use valid email address and valid mobile number in the portal.

Is it necessary for passengers with E-TICKETS to present their original photo ID card during the journey?

Yes, the on-duty Conductor can verify the original photo Identity Card of the passenger. If the passenger fails to produce the specified Identity Proof in original during the journey, the ticket will be treated as INVALID and the passenger will be treated as Travelling without Ticket. Photocopies of Identity proof are not allowed.

I am unable to register my user ID, what actions can I take for reservation tickets?

Tickets can be booked as a Guest User also. Registration is not mandatory to book ticket. For Guest user, valid mobile number is required.

What are the policies for online reservation of e-Tickets for a Child ?

Children less than the age of 3 years are allowed to travel free without providing any seat. However, if full seat is desired for the child, then full fare will be charged. Children above the age of 3 years will be charged and separate seat will be allocated. In online booking, there is no option for child ticket. If you have booked ticket for the child in online mode, you have to pay the full amount, to reserve the seat for the child.

How many days in advance can I reserve a e-Ticket?

You can reserve your E-ticket online 2 days before.Seat reservation booking facility will be closed 1 hour 25 minutes before the scheduled departure time of the service.