8256924090 / 9863319884

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Cancellation/Refund Rules

  • Cancellation/Refund/Rescheduling Ticket booked through Online, refund will be done to their respective Credit Cards/Debit Cards/Bank Accounts according to the Bank procedure. No refund will be done at APSTS ticket booking counters
    • Before 24 Hrs of the scheduled departure time 75% amount will be refunded. (Excluding reservation charges)
    • From 24 Hrs up to 2 Hrs before the scheduled departure time 50% amount will be refunded. (Excluding reservation charges)
  • Cancellation is not allowed after Up to 2 hr before Schedule service start time at origin of the bus. From the date of journey.
  • Reservation Fee is non-refundable except in case of 100% cancellation of tickets, if the service is cancelled by APSTS for operational or any other reasons.
  • Passengers will be given normally in one month, after the cancellation of ticket or receipt of e-mail. If refunds are delayed more than a month, passengers may contact helpline 0360-2244230 E-Mail sts.help-arn@gov.in .
  • Payment Gateway Service charges will not be refunded for service cancellation/ failure transactions in e-ticketing.
  • Partial cancellation is allowed for which cancellation terms & conditions will apply.

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