Yes. The tickets booked through APSTS online can be cancelled upto 2 (two) hours
before the scheduled departure time. Money is transferred back to the passenger's
Credit/Debit card account/ Net banking account. Please note that the cancellation
fee is as per the E-Ticket Terms and Conditions.
Once you have booked your e-ticket, you will not be allowed to change the date and
time of journey. You cannot replace the name, gender, age, etc. In such case you
will have to cancel e-ticket first and re-book with the desired date, time, etc.
Refund of fare will be made through respective bank account only. No cash refund
will be given to passengers. For cancellation of e-ticket.
Passengers will be refunded normally in one month, after the cancellation of ticket.
If refunds are delayed more than a month, passengers can contact by e-Mail at sts.help-arn[at]gov[dot]in
or can contact at Support Number 0360-2244230
Partial cancellation is allowed, for which cancellation terms & conditions will
apply.
The trips are subject to cancellation or postponement due to breakdown of the vehicle
or insufficient passengers for the trip. Under such circumstances, passengers will
be intimated through email/phone as soon as possible and the ticket amount will
be refunded. Route Diversion charges, if necessary will be collected by the conductor
at the time of journey. However in case of breakdown of the bus, the fare for uncovered
portion of journey considering the nearest fare stage will be refundable.
All e-Ticket cancellation refunds may process through payment gateway, i.e. passenger
may get refund amount in their bank account/card /wallet through which they book
ticket.
No eMail request will be entertained for the cancellation of tickets. User are required
to cancel their ticket by their user ID only.
Cancellation of E-Tickets can only be done online by the user up to 2 hours prior
to the scheduled departure time of the bus (from the originating station of the
route). Within 2 hours prior to the Departure Time of the Bus from Originating Station
of the route, e-Tickets cannot be cancelled through any mode i.e. Online or APSTS
Counters. After departure of the bus from originating station of the route, no cancellation
of e-Tickets allowed.