Support Number 0360-2244230

Frequently Asked Questions

You can reserve your e-ticket through internet before one month from expected journey date (excluding date of journey). Seat reservation booking facility will be closed before 2 hour on proposed journey date and schedule departure time of bus service.
A copy of the ticket would have been sent to you by e-mail when you booked the ticket. Please take a printout of that mail and produce it at the time of boarding. If you have not received your ticket to the mail ID you provided, we have flexibility that you will receive a message directly to your mobile from CTU immediately after booking ticket, you can give the PNR Number in website and you can take a printout.
Book ticket through Guest user. Registration is not mandatory, you can book now as Guest user, For Guest user Valid mobile number is required.
For registration use valid e mail and valid mobile numbers.
The SMS that is sent to your registered mobile can be produced at the time of boarding and you will be allowed to travel with valid photo ID proof. You need to show any ID proof (Driving License, Voter ID, Passport, PAN Card, and AADHAR Card) to the conductor. Within the time period specified in the ticket details/SMS.
Maximum of six seats can be booked on a single e-ticket.
Yes, the on-duty Conductor will verify the original photo Identity Card of the passenger. If the passenger fails to produce the specified Identity Proof in original during the journey, the ticket will be treated as INVALID and the passenger will be treated as "Travelling without Ticket". Photocopies of Identity proof are not allowed.
After successful on line transaction this e-Ticket will be sent to passenger's e-mail address provided in his profile at the time of Registration. He can get the printout of this e-ticket from his mail or take print out of ticket after login.
Children less than the age of 5 years are allowed to travel free without providing any seat. Children of age 5 years or above and less than 12 years half of the fare will be charged in all type of buses except AC /Janrath and VOLVO Buses. In all type of AC Buses full fare will be charged and provided seat to child. In online booking no options for child ticket. If you book ticket for child in online booking, you have to pay full amount and providing seat for child.
CTU does not charge anything extra when compared to the traditional way. The tickets are absolutely at the same cost only payment gateway charges will be extra.
Yes. You don't necessarily need to have a Credit card to buy tickets on CTU. You can buy tickets through Debit Card or Net Banking also.
Yes. You don't necessarily need to have a Credit card to buy tickets on CTU. You can buy tickets through Debit Card or Net Banking also.
We accept the following Credit cards • Visa. • MasterCard.
The different payment options are • Pay through Credit card. • Pay through Debit card. • Pay through Net Banking • Paytm wallet
Transactions on CTU are very safe. CTU uses Secure Socket Layers (VeriSign/Go daddy etc., SSL) data encryption. Using SSL ensures that the information exchanged with CTU is never transmitted unencrypted thus protecting the information from being viewed by unauthorized individuals. This encryption is done using 128-bit RC4 encryption. In addition the Credit card information is processed over secure gateways which are certified by Visas.
Ticket status is not confirmed / transaction failed if amount deducted from bank accounts of user in this conditions payment gateways refunds automatically user respective accounts.
The different payment options are • Credit card • Debit card • Internet banking (Internet enabled online bank account) • Wallets
Yes. The tickets booked through CTU online can be cancelled. Money is transferred back to the passenger's Credit/Debit card account/ Net banking account. Please note that the cancellation fee is as per the E-Ticket Terms &; Conditions. Please contact our live help (XXXXXXXXXX) for service specific details.
Once you have booked your e-ticket, you will not be allowed to change the date and time of journey. You cannot replace the name, gender, age, etc. In such case you will have to cancel e-ticket first and re-book with the desired date, time, etc.
Refund of fare will be made through respective bank account only. No cash refund will be given to passengers. For cancellation of e-ticket.
Reservation Fee is non-refundable except in case of 100 % cancellation of tickets, if the service is cancelled by CTU for operational or any other reasons
Passengers will be refunded normally in one month, after the cancellation of ticket. If refunds are delayed more than a month, passengers may contact helpline number at XXXXXXXXXX or E-Mail help.ctu-chd@nic.in or Toll Free No at XXXX XXX XXXX
Partial cancellation is allowed, for which cancellation terms & conditions will apply.
The trips are subject to cancellation or postponement due to breakdown of the vehicle of insufficient passengers for the trip. Under such circumstances, passengers will be intimated through email/phone as soon as possible and the ticket amount will be refunded. No passenger will be taken on the wayside. Route Diversion charges if necessary will be collected by the conductor at the time of journey. However in case of breakdown of the bus the fare for uncovered portion of journey considering the nearest fare stage will be refundable.
All e-Ticket cancellation refunds may process through payment gateway, i.e. passenger may get refund amount in their bank account/card /wallet through which they book ticket
No Email request will be entertained for the cancellation of tickets. User only cancels their ticket by their user ID only.
Cancellation of E-Tickets can only be done online by the user up to 2 hours prior to the departure time of the bus (from the originating station of the route). Within 2 hours prior to the Departure Time of the Bus from Originating Station of the route, e-Tickets cannot be cancelled through any mode i.e. Online or CTU Counters. After departure of the bus from originating station of the route, no cancellation of e-Tickets allowed.
Payment Gateway Service charges will not be refunded for service cancellation/ failure transactions in e-ticketing.
In case of technical / Break Down problem, the traveler will be allowed to travel in other CTU buses or refund will be made for the remaining journey.
Cancellation/Refund/Rescheduling Ticket booked through Online, refund will be done to their respective Credit Cards/Debit Cards/wallet/net baking/ Bank Accounts according to the Bank procedure. No refund will be done at CTU ticket booking counters or bus conductor.
CTU provides 100% refund if the bus is cancelled due to CTU. However, if the bus is missed due to any other reasons not directly related to CTU it does not provide any refund.
No refund for non performance of journey.
No refund will be made in case of E-Tickets within 2 hours prior to the departure time of the bus from originating station of the route.
1. i. Before 24 Hrs of the scheduled departure time 75% amount will be refunded. (excluding reservation charges) 2. ii. From 24 Hrs up to 2 Hrs before the scheduled departure time 50% amount will be refunded. (Excluding reservation charges)